FAQ
FAQ
If you have any other questions, please feel free to contact our customer service team at any time, and we will be dedicated to providing you with assistance.
FAQ Classification
Q What is a surfactant? What are its main functions?
A Surfactants are a class of chemical substances that can reduce the surface tension of liquids and enable immiscible substances (such as oil and water) to form stable emulsions. Their main functions include emulsification, dispersion, solubilization, foaming, and detergency. They are widely used in fields such as detergents, cosmetics, food processing, pharmaceuticals, and industrial cleaning.
Q What types of surfactants does your factory produce?
A We produce four major categories of surfactants: anionic, cationic, non-ionic, and amphoteric surfactants, which can meet the diverse needs of different industries.
Q How to select a surfactant product suitable for my industry?
A The selection of surfactants needs to consider the application scenario, required functions, environmental conditions, and compliance requirements. Our technical team can provide professional suggestions based on your specific needs (such as pH range, temperature conditions, required effects, etc.) to help you select the most suitable product.
Q What are the product storage conditions? How long is the shelf life?
A It is recommended to store the product in a cool and dry place with sealed packaging, avoiding direct sunlight and high-temperature environments. Under proper storage conditions, the shelf life of liquid products is usually 12 months, and that of solid products is 24 months. For details, please refer to the label on the product packaging.
Q What are the product storage conditions? How long is the shelf life?
A It is recommended to store the product in a cool and dry place with sealed packaging, avoiding direct sunlight and high-temperature environments. Under proper storage conditions, the shelf life of liquid products is usually 12 months, and that of solid products is 24 months. For details, please refer to the label on the product packaging.
Q Can the product be customized according to specific needs?
A Yes, we provide customization services. We can adjust product parameters (such as formula, concentration, and pH value) according to customer requirements to meet special process or performance needs; we also offer customized packaging and OEM/ODM services. For customized products, it is necessary to communicate the specific specifications and dosage requirements with our technical team in advance.
Q What is the minimum order quantity (MOQ)?
A The MOQ for standard products is 200 kg (for liquid products). For customized products, the MOQ may vary, and specific details can be negotiated with the sales team.
Q How soon can the goods be shipped after the order is confirmed?
A For standard products, shipment is usually arranged within 3-5 working days after the order is confirmed and the advance payment is received. For customized products, the production cycle is generally 7-15 working days, depending on the complexity level.
Q How to ensure the stability of product quality?
A We have established a comprehensive quality control system, with strict monitoring processes covering raw material procurement, production process, and finished product inspection. Each batch of products undergoes laboratory testing to ensure that all indicators meet the standards, and samples are retained for at least 12 months.
